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Privacy Policy and Terms of Service

1. Introduction

Welcome to NexGen HVAC Services. These terms and conditions outline the rules and regulations for the use of our website and services, including online payments. By accessing this website, you agree to comply with these terms and conditions. If you disagree with any part of these terms, please discontinue using our website and services.

2. Service Agreement

Our HVAC services include installation, maintenance, and repair of heating, ventilation, and air conditioning systems. The terms for specific services will be agreed upon in a separate service contract. By using our website and online payment system, you agree to the terms outlined in your service agreement.

3. Payments

We accept payments online through major credit cards, debit cards, and ACH transfers. All payments must be made in U.S. dollars. Payment is net 30 from invoice date unless otherwise specified in your service contract.

Payment Methods Accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • ACH Bank Transfers

We use secure third-party payment processors to handle all transactions, ensuring your payment information is kept safe.

4. Refund Policy

Refunds are subject to the terms outlined in your specific service agreement. Refund requests must be submitted within 30 days of the transaction. We reserve the right to deny a refund if the service has already been rendered or completed.

5. Service Cancellation

Service appointments can be canceled or rescheduled up to 24 hours before the scheduled time without penalty. If you need to cancel or reschedule, please contact us as soon as possible.

6. Privacy Policy

We are committed to protecting your privacy. Any personal information you provide while making a payment or scheduling a service will be used solely for those purposes. We will not share your information with third parties except as required to process payments.

7. Security

We take reasonable precautions to protect your personal and payment information. However, we cannot guarantee complete security of your data transmitted online. By using our services, you acknowledge and agree to assume the risks associated with online transactions.

8. Dispute Resolution

If you encounter any issues with our services or payments, please contact us immediately. We strive to resolve all disputes amicably. In case a dispute cannot be resolved through direct communication, the matter may be referred to mediation or arbitration as per the service contract agreement.

9. Changes to Terms

We reserve the right to update or modify these terms and policies at any time. Any changes will be posted on this page, and by continuing to use our website or services, you agree to the revised terms.

10. Contact Us

If you have any questions or concerns about these policies, please contact us at:

NexGen HVAC Services

Phone: (757) 943-7809

Email: [email protected]

Office: 1333-A Azalea Garden Rd. Norfolk, VA, 23502

Privacy Policy

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Business Hours

  • Mon - Fri (8:00 am - 5:00 pm)
  • Sat - Sun (CLOSED)

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